Booking Terms and Conditions

Swanns Bridge Glamping reserve the right at all times: (1) to refuse entry to its’ premises (2) or where entry has already been gained to insist the premises are vacated immediately by those customers and/or guests/associates of customers, who it judges to be under the influence of alcohol and/or drugs, or have been in any way unreasonable, offensive or who have (the potential to) by their actions cause(d) disturbance, damage(d) the campsite premises and / or public image or put at risk in any way the safety and well-being of campsite staff and / or other members of the general public.

Where such action is taken, (1) the customer will be invoiced for use of private security company, and (2) no compensation will be due to the customer.

All persons staying on, or visiting the campsite use the facilities provided entirely at their own risk, Swanns Bridge Glamping cannot accept any liability for loss, damage or injury to persons or property caused whilst on its premises, other than its strict legal liability.

All bookings are non-transferable and can not be sold to a third party.

Damages

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the campsite’s property or structures.  

Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address.  

We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Cancellation Policy

If guests wish to cancel, cancellation is free of charge up to 14 days prior to the date of arrival. After this time you will be charged 100% of the total of your accommodation rate.

Swanns Bridge Glamping is not under any obligation to fulfil customer requests to reschedule bookings, less than 14 days prior to the date of arrival.

All cancellations should take place via email (bookings@swannsbridge.com), containing references numbers and dates of stay.

Events outside our control

We may cancel your reservation if an event outside our control (including explosion, outbreak of disease, health an safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your accommodation available to you.  In this case we will contact you to let you know as soon as possible and:

  • If you have already paid for your stay, we will re-arrange your stay or provide you with credit for a future stay
  • If you have not yet paid for your stay, you will not have to make any payment to us

Covid 19

Anyone displaying symptoms in the period leading up to their stay must abide by government guidelines in place at that time.

Swanns Bridge Glamping is under no obligation to refund or reschedule any bookings which can not take place due to a customer (1) Testing positive for Covid 19 (2) Having to isolate due to a close contact.

CCTV

Swanns Bridge Glamping operate a 24 hour CCTV system, recording images and sounds. We are registered with the Information Commissioner’s Office (ICO), in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Customer Satisfaction

If a customer is not satisfied with the quality of service provided, this matter should be raised with management, while the customer is on site.

Swanns Bridge Glamping requires fair opportunity to rectify any potential issues a customer may have, while they remain on site.

If a customer chooses to (1) leave the premises without informing management of an issue, and (2) raises this issue after departure, no refund will be given or implied.