Booking Terms and Conditions

Swanns Bridge Glamping reserve the right at all times: (1) to refuse entry to its’ premises (2) or where entry has already been gained to insist the premises are vacated immediately by those customers and/or guests/associates of customers, who it judges to be under the influence of alcohol and/or drugs, or have been in any way unreasonable, offensive or who have (the potential to) by their actions cause(d) disturbance, damage(d) the campsite premises and / or public image or put at risk in any way the safety and wellbeing of campsite staff and / or other members of the general public.

Where such action is taken no compensation will be due to any party for any reason where the above is enforced.

The decision of Swanns Bridge Glamping in all cases is final.

All persons staying on, or visiting the campsite use the facilities provided entirely at their own risk, Swanns Bridge Glamping cannot accept any liability for loss, damage or injury to persons or property caused whilst on its premises, other than its strict legal liability. 

Damages

We reserve the right to hare guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the campsite’s property or structures.  

Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address.  

We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any osts that the guest would incur to a minimum.

Cancellation Policy

If guests wish to cancel, cancellation is free of charge up to 14 days prior to the date of arrival. After this time you will be charged 100% of the total of your accommodation rate.

Events outside our control

We may cancel your reservation if an event outside our control (including explosion, outbreak of disease, health an safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your accommodation available to you.  In this case we will contact you to let you know as soon as possible and:

  • If you have already paid for your stay, we will re-arrange your stay or provide you with credit for a future stay
  • If you have not yet paid for your stay, you will not have to make any payment to us

Coronavirus

All bookings will be fully transferable in the event either lockdown restrictions do not enable stay or guests provide evidence of current positive Covid-19 test result. Anyone displaying symptoms in the period leading up to the stay must abide by government guidelines in place at that time.